Your family's information stays in your family
Care information is some of the most personal data a family holds. Below is what KoalaCare does with it, written plainly rather than as a badge wall.
Who can see what
Every person in a care circle has a role. A role decides both what a person can read and what they can change. That is the single most important control in the product, because most coordination failures come from the wrong person having the wrong view.
- Owner — full control, including removing members and closing the circle.
- Contributor — can add and update medications, appointments, documents and timeline entries.
- Viewer — can read everything but change nothing. Useful for a relative who wants to stay informed.
- Limited — sees only what is relevant to a specific job, such as today's medications and appointments. Useful for a paid carer or a clinic.
Only the owner can change anyone else's role. Removing a member ends their access immediately.
How it is protected
- All traffic is served over HTTPS and redirected from HTTP.
- Stored data is encrypted at rest on encrypted infrastructure.
- Access to production systems is restricted to the people who need it, and is logged.
- This website loads no third-party scripts, sets no tracking cookies and embeds no external analytics.
Your data, on your terms
- You can export the contents of your circle as a readable file at any time.
- You can ask us to delete your circle and everything in it.
- Deleting a circle removes its medications, appointments, documents and timeline.
- We keep a record only where the law requires it, and we tell you if that applies.
What we will never do
- Sell or rent your information.
- Share health information with advertisers, data brokers or insurers.
- Use the contents of a care circle to build advertising profiles.
- Train third-party advertising systems on your family's information.
Honest limits
KoalaCare is a coordination tool. It is not a medical device, it does not provide medical advice or diagnosis, and it is not a substitute for emergency services. If someone is seriously unwell, contact emergency services first.
We are in early access, which means the product is still changing and we do not yet hold third-party security certifications. We would rather say that clearly than imply a certification we do not have.
Reporting a security issue
If you believe you have found a security problem, please email hello@koalacare.app. Tell us what you found and how to reproduce it. Please do not access, change or share other people's information while investigating.